Join a fast-growing digital marketing agency focused on helping clients in the healthcare industry scale and grow. The company provides digital marketing and web design services to US-based dentists 🦷.
It’s a remote-first company with employees based in the USA, Colombia, Nicaragua, Mexico, Brazil, Argentina, and Spain. The team operates using the Entrepreneurial Operating System (EOS), which is built around optimizing six components: People, Vision, Data, Issues, Process, and Traction — requiring strong leadership and individual accountability.
They are looking for a Customer Success Specialist or Account Manager who will be the face of the agency with clients — estimating deliverables, working with the team to ensure clients meet key performance indicators, and discovering new opportunities to reach partner goals. You’ll act as the bridge between clients and internal teams, nurturing relationships built on trust and respect.
Do you enjoy dealing with clients, estimating timelines, and solving problems — and also come from a marketing background? This could be for you!
👀About the role
We’re looking to add an Account Manager to our growing team. This position drives our agency forward and helps us build lasting relationships with our chosen partners. You will play an important role as the main point of contact for our clients and internal team members, exceeding client expectations and helping them grow their practices through our digital marketing efforts.
🤚 We are open to mid-senior to senior candidates — the team focuses on personality and attitude before years of experience. You could come from hands-on marketing roles and want something different, or you have worked in client management for agencies or marketing companies.
We look forward to helping you:
- Take personal ownership of client accounts, lead meetings, and present new strategies and recommendations
- Hone your communication, leadership, and project management skills
- All we ask is that you’re excited to learn, grow, and challenge yourself.
👉 Responsabilities
- 55% – Work together and plan with the internal team and clients on their digital marketing and advertising efforts. Nurture client relationships to build trust and respect.
- 20% – Work with the team to ensure clients are meeting Key Performance Indicators. Discover new opportunities to reach partner goals
- 15% – Compile, analyze, and report data from different platforms to understand goals and set expectations (Google Analytics, Google My Business, Google Ads, Facebook Ads, and Google Search Console)
- 10% – Other
- Support fellow Account Managers on internal projects
- Push clients, and the agency, creatively and strategically💜
👉 Requirements
- 2+ years of experience in account management, client services, or digital marketing
- ❗Experience with US-based accounts and near-native English level is a must❗
- High-level understanding of marketing and/or hands-on experience
- Experience working with niche industries
- Experience leading client meetings and delivering strategic recommendations
- Comfortable analyzing marketing metrics and drawing actionable insights
- A proactive mindset and a desire to own outcomes, thinking outside the box (for real)
- Excitement about working with small businesses and high-volume accounts
- A growth mindset and willingness to challenge yourself and others
🌍 Time Zone
- The team have team members across the globe, and most of the team and clients are located at PST.
🍿About the process
- Application🙋♀️: Please share your Resume and a short 1–2 minute video introducing yourself. It can be a Loom video or just something recorded with your phone — whatever’s easier for you! You can add the link in the application or send it to jess@kala-talents.com
- Intro call with the kala team 💜 (30 min) – We’ll give you context on the company and role, and learn more about your background
- Meeting with the Director of Operaqtions (30 min) – You’ll get into the company vision, challenges and expectations, you will share more about you.
- Assessment – See you in action
- Meeting with Founders 🙋♂️ (30 min) – Get into the vision of the product and main challenges to solve
- Offer🤝
💜Benefits
Full-time contractor role, Candidates in LATAM will be hired as independent contractors using Deel and paid in USD.
12 days PTO in your first year, 2 additional days each year, maxing out at 20.
10 paid federal holidays per year.
MacBook + monitor(s).
👉And more…
Parental leave (eligible after 2 years of employment):
6 weeks of paid leave
6 additional weeks of unpaid leave
Sabbatical (eligible after every 6 years of employment):
1 month off with full pay
The team believes in hiring high performers, holding each other accountable, working toward shared goals, and embracing the flexibility remote work allows. As part of their team, your voice will be heard, and you’ll continually challenge yourself (and others) to expand your skills, grow, and improve.
You love marketing? You like dealing with clients and have amazing project management skills? Have you worked with the US market? Well… this could be for you!🙋♀️
