Customer Success Specialist

Join a proactive and visionary tech company deeply engaged in artificial intelligence and its real-world applications. Their forward-thinking mission is to make AI-driven phone interactions universally accessible and natural, bridging the gap between humans and machines.

Founded in 2023 by serial entrepreneurs passionate about the intersection of AI and business communications, this company is driven by data, honesty, and transparency. With a team of 11 dedicated stars, they foster a work environment where every team member can have fun and contribute to the company’s success. They are now looking for their next Front-End star to join their dynamic and innovative team.

👀About the role

We’re looking for a Customer Success Specialist/Manager who can combine strong client relationship skills with the ability to handle technical configurations and problem-solving. You’ll be the main point of contact for our customers, guiding them through onboarding, ensuring they gain maximum value from the platform, and resolving technical issues efficiently.

This role is best suited for someone with proven experience working directly with B2B clients, strong technical troubleshooting skills, and hands-on knowledge of automation tools such as Zapier, Make.com, or n8n to build and optimize workflows. You’ll collaborate closely with our product and engineering teams while taking full ownership of the client’s success from start to finish.

💜 Responsibilities

• Configure and optimize AI agents based on client requirements, guiding them through any necessary technical setup and adjustments (such as behavior changes, configuration, and security keys).
• Follow up on technical issues and manage troubleshooting until resolution, coordinating with internal teams when needed.
• Work with clients to connect and optimize automation workflows using tools such as Zapier, Make.com, or n8n to enhance their use of the platform.
• Manage multiple client accounts, providing ongoing support and optimization communicating via Zoom, phone, Slack, and other channels.
• Proactively identify opportunities for clients to improve their use of the platform and suggest solutions.
• Collaborate with product and engineering teams to share client feedback and contribute to improvements.

👉 Requirements

• 3+ years in Customer Success, Technical Account Management, or similar, ideally in B2B SaaS. The team is open to both Mid-Senior and Senior candidates
• Near native English level/ experience with the US market
• Technical skills👇
• Experience in product configuration and troubleshooting.
• Hands-on experience with automation platforms such as Zapier, Make.com, or n8n is highly desirable.
• Problem-solving mindset able to find solutions without complete manuals or step-by-step instructions.
• Strong organizational skills, able to manage multiple clients and priorities.
• Independent and proactive, with a track record of ownership over client success.

🍿About the process

This is what to expect:

• Intro call with the kala team 💜 (30 min) – We’ll give you context on the company and role, and learn more about your background
• Meeting with the COO 🧩 (30 min) – You’ll get into the company vision, challenges and expectations, you will share how you’ve worked with cross-functional teams, and walk through examples from your past experience, there will be some technical questions here
• Meeting with CEO 🙋‍♂️ (30 min) – Get into the vision of the product and main challenges to solve
• Final team call 🤝 (30 min) – Make sure there’s good alignment and space for questions on both sides.

This is a full-time contractor role, paid in USD. You’ll 2 weeks of Paid Time Off + US based Public Holidays. The day-to-day is flexible, but they value ownership, clear communication, and working async when possible. Most accounts are U.S.-based, so working hours will generally fall between PST and EST.

You enjoy supporting clients in their day-to-day operations, configuring AI tools, and assisting them from setup through ongoing use, this is for you👋