Application Support Specialist

About kala

Helping US-based startups and SMBs build stronger teams by finding no more, no less than the right people remotely for tech, product, and digital/marketing roles worldwide.

About our client

Our client is a global technology and professional services organization supporting operations across multiple industries and international markets. Their team develops data-driven tools, software platforms, and automation solutions that help businesses improve efficiency, streamline workflows, and meet complex operational requirements.

With a large international workforce and a presence spanning dozens of countries, they combine technical expertise with practical execution to deliver scalable solutions that support business growth and innovation.

👀About the role

We are looking for a hands-on Application Support Specialist to join our client’s team.

In this role, you will act as the first line of support for a portfolio of internal applications, investigating issues, resolving incidents, and ensuring the stability of environments ranging from development to production. You’ll work closely with software engineers, troubleshoot database and infrastructure-related issues, and help maintain the reliability of business-critical systems.

This position is ideal for someone who enjoys problem-solving, has strong SQL and Linux skills, and wants to work within a collaborative international team.

👉 Responsibilities

• Receive, investigate, and resolve incidents and service requests raised by internal software teams.
• Monitor and maintain multiple environments, including production, staging, and development.
• Diagnose issues at the database and infrastructure layers using SQL queries and Linux command-line tools.
• Document incidents, root causes, troubleshooting steps, and resolutions within the ticketing system.
• Collaborate with software engineers to escalate complex issues and drive them to resolution.
• Identify recurring problems and recommend preventive measures or automation opportunities.
• Participate in on-call rotations and scheduled maintenance activities when required.
• Provide clear and concise status updates, documentation, and stakeholder communications in English.

👉 Requirements

Technical Skills

• Strong SQL skills, including writing queries, troubleshooting data issues, and working with relational databases.
• Solid Linux knowledge, including log analysis, system navigation, diagnostic commands, and basic shell scripting.
• General understanding of computer science fundamentals.
• Familiarity with ticketing systems and support workflows.
• High-level understanding of databases, networking concepts, backend systems, and frontend technologies.
• Experience with Git version control is a plus.
• Bachelor’s degree (BSc.) in Computer Science, Information Technology, Engineering, or a related technical field is valued but not mandatory.

English

English is the working language of the team. All meetings, documentation, stakeholder communication, and reporting are conducted in English. You will report directly to an international manager and collaborate with colleagues across different countries.

Cultural Fit

While the organization is large, the team operates with a close-knit and collaborative culture. They value people who are approachable, committed, and eager to help others. Strong communication skills, teamwork, accountability, and a mindset of continuous improvement are highly important for success in this role.

Nice to have

• Power BI, including creating or maintaining dashboards and operational reporting.
• Exposure to monitoring, automation, or DevOps-related tooling.
• PostgreSQL.

🍿About the process

• Intro call with the kala team 💜 (30 min) – Overview of the company and role. Discussion of your background and experience
• First interview with the company (30 min) – Team fit and soft skills assessment
• Technical interview (30 min) Live technical evaluation
• Final conversation and offer (15 min, remote) – Final discussions, clarifications, last details.

💜Compensation & Benefits

• Flexible hybrid work environment.
• Office located in Lima, Peru.
• Full-time employment within a German-registered company.
• Flexible working hours with partial overlap with Central European Time (CET).
• Collaborative and supportive team environment.
• Exposure to a broad technology stack and multiple live applications.
• Access to paid software, licenses, and learning resources to support professional growth.